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THE GBC GUIDE
Frequently Asked Questions
1. How long does shipping take?
Orders within Germany are usually delivered within 1–3 business days. European deliveries typically take 3–7 business days.
2. Do you ship internationally?
Yes. We ship to Germany, Europe, and selected international destinations.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery.
4. Are your products suitable for all skin types?
Most of our products are suitable for all skin types. We recommend performing a patch test before first use.
5. When will I see results?
Results vary depending on the product and your skin type. Most customers notice visible improvements within 2–8 weeks with consistent use.
6. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Klarna (if available), and other secure payment methods displayed at checkout.
7. What is your return policy?
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. Returns are subject to our return policy.
8. How can I contact customer support?
You can reach us via email, WhatsApp, or through our Contact page. We aim to respond within 24 hours.